Railway Stations: Tickets

(asked on 24th June 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what discussions (a) he and (b) his officials have had with representatives of (i) Rail Delivery Group, (ii) Transport Focus and (iii) London Travel Watch on removing the right of passengers to be (A) consulted on and (B) able to object to ticket office closures.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 29th June 2021

No such discussions have taken place. Schedule 17 of the Ticketing and Settlement Agreement (TSA) sets out the process for making changes to ticket offices, which includes changing the hours they are open or proposing any closures. The TSA requires consultation with Transport Focus and London Travel Watch. This agreement is still in place and rail operators must follow this as it is a requirement of their Office of Rail and Road operating licence.

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