Question to the Home Office:
To ask the Secretary of State for the Home Department, what information his Department holds on complaints against Serco as a provider of asylum accommodation.
The asylum accommodation contracts are self reporting and therefore have their own complaints resolution process. Service users who have a complaint are encouraged to inform their providers who will work directly with them to resolve it. Each provider holds their own complaints data. If a complaint has not been rectified satisfactorily then this can be escalated to UKVI.
We do not routinely publish data on complaints.