Asylum: Housing

(asked on 11th February 2019) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what information his Department holds on complaints against Serco as a provider of asylum accommodation.


Answered by
Caroline Nokes Portrait
Caroline Nokes
This question was answered on 19th February 2019

The asylum accommodation contracts are self reporting and therefore have their own complaints resolution process. Service users who have a complaint are encouraged to inform their providers who will work directly with them to resolve it. Each provider holds their own complaints data. If a complaint has not been rectified satisfactorily then this can be escalated to UKVI.


We do not routinely publish data on complaints.

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