Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what timescales the Tax Credit Office in Preston has in place to respond to representations made by hon. Members by (a) telephone, (b) email and (c) letter; and how this Office performed against these timescales in the last reporting year.

HM Revenue and Customs’ (HMRC) Tax Credit Office aim to prioritise and respond to representations from hon. Members as soon as possible, irrespective of the route by which they are received. HMRC do not, however, routinely record and collate performance against specific timescales for such representations.