MAXMIMUS Health and Human Services
(asked on 19th March 2015) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will place in the Library a copy of the service level agreement with Maximus relating to work capability assessments; what penalties exist under that agreement for a failure to adhere to the terms of the agreement; and what requirements exist under that agreement for the clearance of the backlog of existing cases.
As part of the Government’s transparency agenda, a redacted version of the MAXIMUS Health and Human Services Ltd contract with the Department for Work and Pensions to deliver Health and Disability Assessments was published on the Contracts Finder website on 24 November 2014. This can be accessed at:
The Department has put in place a strong contract management and operational monitoring regime so that we will be able to hold the supplier to account in the event of under-performance. However, we are confident that we have selected the right provider for this service and we look forward to the delivery of a high quality service. The contract makes clear in what circumstances financial remedies will be incurred if performance does not meet the expected levels, as well as the other non-financial remedies available, up to and including termination. The Department has both Contract and Performance Managers in place for the contract who help ensure that all aspects of the contract are delivered, policy objectives are met and that performance is rigorously managed.
Centre for Health and Disability Assessments (operated by MAXIMUS) has not been allocated specific targets relating to the clearance of legacy work.
The Department and Centre for Health and Disability Assessments are committed to a close partnership, working to continuously improve waiting times for all assessment appointments.