East Coast Railway Line: Standards

(asked on 20th March 2019) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the (a) performance and (b) passenger satisfaction figures for the East Coast Main Line; and if he will make a statement.


Answered by
Andrew Jones Portrait
Andrew Jones
This question was answered on 25th March 2019

Performance and passenger satisfaction for each train operator are continually assessed under the terms of their separate Agreements with the Secretary of State for Passenger Services on the East Coast Main Line.

That said, for information, the latest overall passenger satisfaction figures for franchised operators who operate on the ECML are below (taken from the Autumn 2018 National Rail Passenger Survey published by Transport Focus):

CrossCountry 81%

Great Northern 68%

London North Eastern Railway 87%

Northern 72%

ScotRail (managed by Transport Scotland) 79%

Thameslink 77%

Transpennine Express 73%

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