HM Passport Office: Telephone Services
(asked on 23rd June 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what assessment her Department has made of the adequacy of call back services by HM Passport Office.
This question was answered on 28th June 2022
As has already been said in Parliament, the recent performance of the Passport advice line has been unacceptable.
Teleperformance, the contractor who runs the line on behalf of HM Passport Office, has been required to put in place an improvement plan which has seen additional staff recruited to enable the expected performance standards to be met.