Work Capability Assessment

(asked on 27th March 2019) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment she has made of whether Maximus is meeting the SC12 and SC13 targets in schedule 2.2 of the Health and Disability Assessment Services contract; and whether the Government collates data from individual assessment centres on those targets.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 4th April 2019

The supplier aims to deliver quality assessments as efficiently as possible. Our priority is to ensure that claimants who attend an assessment centre are seen and the supplier is achieving the SC13 target which measures the percentage of claimants sent home unseen. Currently, more people are waiting longer in assessment centres than we would like; the supplier is currently just below the SC12 target level which measures waiting times in assessment centres. SC12 and SC13 are national contractual service levels, but the Department does monitor performance at assessment centre-level. We are working closely with the supplier to improve waiting times for more claimants while ensuring the length of the assessment meets the individual claimant’s needs and claimants who attend for an assessment are seen.

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