Electronic Government: Dyspraxia

(asked on 28th March 2019) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether his Department has received feedback from Dyspraxics on the accessibility of its online platforms.


Answered by
Alok Sharma Portrait
Alok Sharma
COP26 President (Cabinet Office)
This question was answered on 2nd April 2019

Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants. The Department commissioned an independent accessibility audit of our Universal Credit online service in September 2018 and will receive the final report and accessibility statement this Summer. We continue to provide training and process improvements so that we can maintain an excellent level of accessibility.

Where claimants may struggle to access the Universal Credit online system, face-to-face support in Jobcentres is available to assist them in making and accessing their claim and claimants can also make a claim via the Freephone Universal Credit helpline.

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