Railways: Compensation

(asked on 8th May 2019) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether his Department plans on requiring all train operators to introduce automatic compensation for rail delays.


Answered by
Andrew Jones Portrait
Andrew Jones
This question was answered on 13th May 2019

The Department requires operators of new franchises to provide automated Delay Repay compensation processes that make claiming swift and simple and is working with the rail industry and the Office of Rail and Road (ORR) to deliver more automated claims processes across all DfT-let franchises. Since announcing ‘one-click’ compensation in October 2018, the Government has introduced a requirement for new franchises to introduce simple one-click automated claims systems, available via smartphones and smartcard registration, to make it easier for passengers to claim compensation when they have suffered delays. Automated claims processing benefits a broad spectrum of rail passengers whereas automatic compensation schemes only benefit passengers with specific ticket types.

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