Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment his Department has made of the effectiveness of financial institutions in signing up to the contingent reimbursement model code to protect consumers from authorised push payment fraud.

The Government recognises the actions of the financial services industry to help tackle APP fraud, including the creation of the Contingent Reimbursement Model Code. The Contingent Reimbursement Model (CRM) is a voluntary code which sets out reimbursement standards for signatory Payment Service Providers (PSPs).

With nine of the UK’s largest banks signatory to the Code, the CRM has had some beneficial impacts since its introduction in May 2019. However, while improving matters, the Code comes with limitations, including disparity in how different payment service providers are interpreting their obligations under it, as well as its lack of comprehensive cover across providers.

The Government therefore welcomed the PSR’s recent consultation on APP scams, which set out various potential measures that could improve scam prevention and outcomes, including proposals to introduce mandatory requirements to reimburse victims. The Government has confirmed it intends to legislate to address any barriers regarding regulatory action on mandatory reimbursement when parliamentary time allows, as part of the Financial Services & Markets Bill. Treasury Officials also undertake regular engagement with financial services firms, the Lending Standards Board (who oversee the CRM Code) and other stakeholders, to understand what further action can be taken to protect consumers from APP fraud.