Bank Services: Domestic Abuse

(asked on 27th June 2022) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he plans to take to ensure that victims of financial abuse are not (a) disallowed from mortgages, (b) given poor credit ratings and (c) negatively impacted in other ways by the finance industry.


Answered by
John Glen Portrait
John Glen
Paymaster General and Minister for the Cabinet Office
This question was answered on 30th June 2022

The Government is strongly committed to tackle financial exclusion and discrimination and aims for everyone, whatever their background or income, to be able to access useful and affordable financial products and services. The Government works closely together with regulators, the financial services industry and other stakeholders, to ensure that all consumers of financial services are appropriately protected.

Industry-agreed principles, rather than government policy, determine what and how information is shared between organisations and Credit Reference Agencies (CRAs). CRAs then hold this information on individuals’ credit files and use it to create a credit score.

Consumers can add a Notice (of up to 200 words) to their credit file explaining any circumstances, such as being a victim of financial abuse, that may impact decisions made about their applications for credit, including mortgages. Lenders should take the content of this Notice into account alongside the other information on the credit file. In addition, the Financial Conduct Authority (FCA) is currently undertaking a Credit Information Market Study which is assessing how the sector is working now and how it may develop in the future. The FCA will publish an interim report in summer 2022.

The FCA is also currently developing a new Consumer Duty, which would require firms to place more emphasis on the needs of all customers, including those who are vulnerable or at risk of being financially excluded. The FCA is required to publish its final rules before the end of July.

Prior to this, in February 2021, the FCA also published its finalised guidance for firms on the fair treatment of vulnerable customers, setting out a number of best practices (https://www.fca.org.uk/publications/finalised-guidance/guidance-firms-fair-treatment-vulnerable-customers).

This applies to all firms where the FCA Principles for Business apply, regardless of sector and in respect of the supply of products or services to retail customers.

Reticulating Splines