Revenue and Customs: Standards

(asked on 28th June 2022) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent assessment his Department has made of the standard of service that customers are receiving from HMRC; and if he will make a statement.


Answered by
Lucy Frazer Portrait
Lucy Frazer
Secretary of State for Culture, Media and Sport
This question was answered on 5th July 2022

As Financial Secretary to the Treasury, I meet with HMRC officials on a regular basis to discuss progress.

Monthly performance details are published here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2021-to-2022. Quarterly performance updates are published here: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates#reporting-year-2021-to-2022.

Final performance figures for the financial year 2021-22 will be published in the department’s Annual Report and Accounts (ARA) in July 2022. The Quarter 4 2021-22 performance publication and March 2022 monthly publication will be published at the same time as the ARA.

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