Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent assessment he has made of the accessibility of the EU Exit: ID document check android app for applicants.

EU citizens make a huge contribution to our economy and society, and we want them to stay. The EU Settlement Scheme enables them to do so. The ‘EU Exit: Identity Document Check’ app is an optional aspect of the service which allows applicants to prove their identity remotely using their biometric identity document and an android smartphone device.

The app requires applicants to complete four quick steps – to take a photo of their identity document photo page, read the chip, complete a liveness check and take a photo of themselves using the device camera. The app process can be completed by the applicant alone, or with support from a third party, for example the applicant can choose to take the photo themselves using the front facing camera, or have a third party take the photo using the back camera.

So far, the app has undergone two separate accessibility audits, the first prior to the beta test phase and the second during the testing phase. The app development team have implemented recommendations from both audits, for example enabling users to utilise accessibility tools native to their device. User Research is ongoing, including with users with specific accessibility needs and those at the lower end of the digital inclusion scale.