Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what estimate she has made of the number of telephone calls to the contact centre for help with the Energy Bill Support Alternative Funding Scheme in the six months to March 2023.
The Energy Bills Support Scheme Alternative Funding launched on 27 February 2023 and closed to new applications on 31 May 2023. The contact centre helpline launched on 1 February 2023, when the pilot phase began, and closed on 31 August 2023. The contact centre helpline received a total of 127,175 calls between 1 February and 31 August.