UK Border Force: Airports

(asked on 25th July 2019) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to review service level agreements between UK Border Force and each UK airport; and if she will make a statement.


Answered by
Seema Kennedy Portrait
Seema Kennedy
This question was answered on 6th September 2019

Border Force performance against Service Level Agreements (SLAs) is kept under review, informed by regular discussions Border Force has with industry and consumer bodies.

Border Force is currently engaging with the aviation industry under the terms of the Department for Transport’s Aviation 2050 Green Paper to look at key elements of the passenger experience, including the current SLA level and process to ensure it is robust, and appropriately balances security and service at the border. The work will include looking into all aspects of the passenger journey.

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