Aviation: Compensation

(asked on 7th November 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to help improve the timeliness of airline compensation payments.


Answered by
Huw Merriman Portrait
Huw Merriman
Minister of State (Department for Transport)
This question was answered on 13th November 2023

The Department for Transport and the Civil Aviation Authority (CAA) have been clear that the aviation industry must meet its legal obligations to ensure consumers receive the best possible service.

The CAA has the power to take enforcement action when required to ensure the industry meets its legal obligations.

The Department has also committed, in its response to the Aviation Consumer Policy Reform Consultation, to further consultation on compensation and payment frameworks for flight delays, cancellations and denied boarding.

Reticulating Splines