Armed Forces Compensation Scheme: Complaints

(asked on 21st November 2023) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, how many complaints relating to the timeliness of decisions from the Armed Forces Compensation Scheme his Department has received in each of the last 12 months.


Answered by
Andrew Murrison Portrait
Andrew Murrison
Parliamentary Under-Secretary (Ministry of Defence)
This question was answered on 27th November 2023

The total number of formal complaints submitted to the Complaint Resolution Team (CRT) that identified a delay in processing a case or reaching a decision as the root cause of the complaint is detailed in the below table:

Calendar Month

Number of complaints

November 2022

4

Dec 2022

1

January 2023

0

February 2023

2

March 2023

4

April 2023

3

May 2023

7

June 2023

4

July 2023

4

August 2023

5

September 2023

7

October 2023

5

November 2023

4

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