Home Energy and Lifestyle Management

(asked on 16th March 2020) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the oral contribution of the Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy, Official Report, 23 October 2018, column 53WH, whether the Green Deal Finance Company has written to the 4,581 consumers who were sold a Green Deal by Home Energy and Lifestyle Management Ltd (HELMS) on the sales practices of that company.


Answered by
Kwasi Kwarteng Portrait
Kwasi Kwarteng
This question was answered on 26th March 2020

The Department does not hold information on the number of complaints the Green Deal Finance Company has received in respect of Home Energy and Lifestyle Management Ltd (HELMS).

The Department also does not hold information on whether the Green Deal Finance Company has written to the 4,581 HELMS consumers on the practices of that company.

The Green Deal Finance Company are a private company, and as such do not routinely share data around complaints, or their approach to providing redress to consumers with the Department.

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