Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 4 July 2022 to Question 27630, how many complaints relating to employment agencies operating in the care sector were (a) received and (b) investigated by the Employment Agency Standards Inspectorate in each of the last five years; and how many and what proportion of those complaints led to enforcement action.
The information requested on complaints received by the Employment Agency standards Inspectorate (EAS) for the Care sector is set out in the following table:
Year | Complaints received * | Cases investigated | Cases where enforcement action has been taken | Proportion of Cases where enforcement action has been taken |
2017 | 57 | 14 | 14 | 25% |
2018 | 93 | 25 | 24 | 25% |
2019 | 127 | 52 | 22 | 17% |
2020 | 124 | 54 | 22 | 18% |
2021 | 119 | 51 | 24 | 20% |
The majority of cases received related to ‘sleeping time’ which falls to HMRC’s National Minimum Wage Team to consider.
*This data includes all cases related to Healthcare which includes Nursing, Locum GPS and Care as the data is not differentiated at this time.
Data comes from a live casework system thus is subject to change.