Social Services: Recruitment

(asked on 8th July 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 4 July 2022 to Question 27630, how many complaints relating to employment agencies operating in the care sector were (a) received and (b) investigated by the Employment Agency Standards Inspectorate in each of the last five years; and how many and what proportion of those complaints led to enforcement action.


Answered by
Jane Hunt Portrait
Jane Hunt
This question was answered on 14th July 2022

The information requested on complaints received by the Employment Agency standards Inspectorate (EAS) for the Care sector is set out in the following table:

Year

Complaints received *

Cases investigated

Cases where enforcement action has been taken

Proportion of Cases where enforcement action has been taken

2017

57

14

14

25%

2018

93

25

24

25%

2019

127

52

22

17%

2020

124

54

22

18%

2021

119

51

24

20%

The majority of cases received related to ‘sleeping time’ which falls to HMRC’s National Minimum Wage Team to consider.

*This data includes all cases related to Healthcare which includes Nursing, Locum GPS and Care as the data is not differentiated at this time.

Data comes from a live casework system thus is subject to change.

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