Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether his Department is taking steps to help people who are owed refunds by covid-19 travel testing companies that have ceased operations.

Where a customer service issue with a private testing provider arises, this should be raised directly with the provider. The terms and conditions of sale provide further information on consumers’ rights. Where this cannot be resolved by the provider, guidance on consumer rights is available at the following link:

https://www.gov.uk/consumer-protection-rights

In specific circumstances, the Department will support the relevant regulatory bodies, such as Trading Standards, to investigate the provider.