Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how many needs enhanced enquiries HM Revenue and Customs received in the last year.

The Needs Enhanced Support Unit handles enquiries from vulnerable customers via telephone calls, face to face appointments and letter. In the last year it dealt with 100,166 telephone enquiries and 22,222 face to face visits to either customer’s homes, commercial venues or Job Centres. In addition it has dealt with 17,252 pieces of post.