Child Maintenance Service: Telephone Services
(asked on 14th July 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many calls were made to the Child Maintenance Service telephone line in each of the last three years.
This question was answered on 22nd July 2022
Calls made to the Child Maintenance Group over the last three years:
- In the reporting year April 2019 to March 2020 there were 3,464,411 calls offered to CMG lines and 2,750,564 calls answered.
- In the reporting year April 2020 to March 2021 there were 1,494,693 calls offered to CMG lines and 1,098,457 calls answered.
- In the reporting year April 2021 to March 2022 there were 1,853,671 calls offered to CMG lines and 1,403,895 calls answered.
Calls Offered. - The total volume of calls entering a queue to await answer.
Calls Answered - The total volume of calls successfully connected to agents from the queue.
Source: Operational MI System (OPMIS) / Historical Management Information (HMI).