Energy: Meters

(asked on 15th January 2020) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent discussions she has had with British Gas on their decision to raise the minimum top up amount for customers with prepayment meters.


Answered by
Kwasi Kwarteng Portrait
Kwasi Kwarteng
This question was answered on 20th January 2020

This was a commercial decision for British Gas, but both Ofgem and BEIS officials have been in contact to understand British Gas’s decision and how it is supporting its vulnerable customers in particular.

Customers are protected by the price cap on prepayment meters, and those who shop around can save even more.

This week is national Big Energy Saving Week and the Government is working with the Energy Saving Trust and Citizens Advice to deliver face to face and online sessions to help people save energy and switch to better deals. Prepay customers can switch to one of the many suppliers that have lower minimum top-ups.

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