Primary Health Care: Standards

(asked on 27th November 2023) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps her Department is taking to improve (a) NHS 111 online and (b) other NHS digital services to help enable self-care of minor, self-treatable ailments.


Answered by
Helen Whately Portrait
Helen Whately
Minister of State (Department of Health and Social Care)
This question was answered on 5th December 2023

NHS England is leading a range of improvements to NHS 111 online. During 2023, NHS England has improved guidance for self-assessment management, offering users various options to manage their health concerns without the need for triage or assessment. This includes providing information on prescriptions or medication, mental health services, assistance with pre-existing conditions, direction to dental care services and signposting to self-care information for users with concerns about their blood pressure, premenstrual syndrome, or menopause symptoms. NHS 111 online also provides pathways to pharmacy for treatment and advice where appropriate.

NHS 111 online is now fully integrated into the NHS app, making it easier for users to get the help they need. 12% of all 111 online completed sessions are now generated by NHS App users.

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