Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what (a) financial and (b) practical help he is providing to ensure that (a) people (i) self-isolating and in a (ii) vulnerable or shielded group and (b) other people who use coin-operated energy meters are able to maintain power supply during the lockdown.
The Department reached a voluntary agreement with all domestic energy suppliers to a set of principles to support energy customers impacted by COVID-19. These principles include support for prepayment meter customers, who primarily use electronic tokens, keys or cards to top up their meters. Based on individual circumstances, the support available to prepayment meter customers could include:
Many energy suppliers have provided additional support for their customers.