Capita: Personal Independence Payment
(asked on 13th June 2016) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what service standard he expects of Capita for response times for correspondence from hon. Members relating to personal independence payments.
This question was answered on 20th June 2016
Capita aims to respond to correspondence within 20 working days but this is not a contractual service level agreement