Free School Meals: Voucher Schemes

(asked on 1st May 2020) - View Source

Question to the Department for Education:

To ask the Secretary of State for Education, if he will make it his policy to require Edenred to set a maximum wait time to log in and use the school voucher system to generate vouchers.


Answered by
Vicky Ford Portrait
Vicky Ford
This question was answered on 11th May 2020

As both my right hon. Friends the Prime Minister and Chancellor of the Exchequer have made clear, the government will do whatever it takes to support people affected by COVID-19.

During this period, we are asking schools to support children eligible for free school meals by providing meals or food parcels through their existing food providers wherever possible. We know that many schools are successfully delivering food parcels or arranging food collections for eligible children and we encourage this approach where it is possible.

However, we recognise that providing meals and food parcels is not a practicable option for all schools. That is why on 31 March we launched a national voucher scheme as an alternative option, with costs covered by the Department for Education.

We understand that other approaches, such as providing food parcels or purchasing vouchers for shops currently not included in the national scheme, may mean that schools incur additional expenses. Guidance is available setting out how we will compensate schools who incur these additional costs in providing free school meals or vouchers: https://www.gov.uk/government/publications/coronavirus-covid-19-financial-support-for-schools.

We are monitoring the use of the national voucher scheme on a daily basis. As of 28 April, our supplier Edenred reported that over 16,500 schools had placed orders for the scheme and as of 11 May, Edenred reported that more than £65 million worth of voucher codes had been redeemed into supermarket eGift cards by schools and families through the scheme.

If a family does not have an email address, the school can select an eGift card on the parent or carer’s behalf and print and post the eGift card to them.

We are working very closely with our supplier, Edenred, to improve the performance of the national voucher scheme, including in relation to the waiting times that parents have experienced when accessing the website to redeem their voucher codes. We are very grateful to families and schools for their understanding and patience while we upgrade this service to meet increased demand.

These are rapidly developing circumstances; we continue to keep the situation under review and will keep Parliament updated accordingly.

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