Revenue and Customs: Telephone Services

(asked on 29th June 2015) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what average length of time is taken to provide an initial answer to callers to an HM Revenue and Customs helpline.


Answered by
David Gauke Portrait
David Gauke
This question was answered on 2nd July 2015

HM Revenue and Customs (HMRC) handles around 50 million telephone calls annually and regularly publishes general performance reports on GOV.UK.

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