HM Passport Office: Telephone Services

(asked on 2nd September 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the adequacy of the passport advice line.


Answered by
Tom Pursglove Portrait
Tom Pursglove
Minister of State (Minister for Legal Migration and Delivery)
This question was answered on 20th September 2022

The Passport Adviceline continues to be an integral part of the wider passport service, helping to ensure that customer queries are resolved as quickly as possible. Between January and August this year, approximately 3 million calls were answered by the Passport Adviceline.

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