Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what assessment her Department has made of the effect on vulnerable consumers of the current switching regime in the mobile market.

The Government is committed to making switching communications provider easier for all consumers, including for vulnerable people. The Digital Economy Bill will make it easier for consumers to switch by requiring communications providers to follow any new procedures set by Ofcom when customers wish to change provider.

Ofcom consulted on mobile switching and mobile contracts notice periods earlier this year. Ofcom is now considering responses to those consultations and expects to make a statement on mobile switching in spring 2017.