Personal Independence Payment: Medical Examinations

(asked on 16th September 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, by which date recording equipment will be in place at all personal independent payment assessment centres to support disabled claimants.


Answered by
Chloe Smith Portrait
Chloe Smith
This question was answered on 28th September 2021

The department continues to work closely with both Independent Assessment Services (IAS) and Capita to deliver an audio recording service for Personal Independent Payment (PIP) face to face assessments that removes the requirement for the claimant to provide the equipment. Arrangements are being finalised and we hope to have this in place as soon as practicably possible.

At present, claimants may use their own equipment to record their face to face assessment, should they wish to, as stated in the PIP Assessment Guide (PIPAG).

The option for a claimant to request an audio recording of their Personal Independent Payment (PIP) telephone assessment is available with both assessment providers.

PIP assessments will not be suspended whilst we are working to deliver an audio recording service for face to face assessments that removes the requirement for the claimant to provide the equipment.

Claimants are not penalised if they are unwilling to attend an assessment until their request for audio recording can be fulfilled. Any claimants who request an audio recording of their face to face assessment will be given the option of waiting for this to be implemented before their assessment takes place. In the meantime, claimants may use their own equipment to record their face to face assessment, should they wish to, as stated in the PIP Assessment Guide (PIPAG).

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