Revenue and Customs: Staff

(asked on 4th December 2023) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, with reference to page 48 of his Department's publication entitled Autumn Statement 2023 Policy Costings, published in November 2023, whether the new staff recruited to operational teams will be included in existing HMRC tax compliance staffing figures.


Answered by
Nigel Huddleston Portrait
Nigel Huddleston
Financial Secretary (HM Treasury)
This question was answered on 7th December 2023

As announced in Autumn Statement 2023, the Government is investing £163 million to increase HMRC’s customer support and debt collection capacity. This will ensure those who can afford to pay their tax debts do so, while increasing HMRC’s ability to identify taxpayers who need additional time to pay their tax bills.

HMRC will add 700 full time equivalents to its debt management frontline team. This will significantly improve customer support for individuals and businesses: allowing more debtors to be contacted over the telephone, providing those who are struggling to pay with support, and ensuring that those who can pay their tax debts do.

The new staff recruited to operational teams are currently not included in existing HMRC tax compliance staffing figures.

These measures build on Spring Budget 2023 announcements to improve HMRC’s debt collection capabilities, which is essential to maintaining a low and stable tax gap and funding public services.

Reticulating Splines