Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, if she will publish the comprehensive performance regime followed by assessment providers.
Details of the value of any financial compensation sought from assessment providers is commercially sensitive.
Provider performance is measured across a range of service level agreements, setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience. Contractual remedies are in place if the provider fails to deliver against the agreed service standards. Service credits are applied, where appropriate, in order to recover estimated financial loss to the department.
These performance regimes are published within the Personal Independence Payment (PIP) assessment provider contracts, available on Contracts Finder - GOV.UK.