Revenue and Customs: Telephone Services

(asked on 1st July 2015) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how many calls to the HM Revenue and Customs self-assessment helpline were (a) abandoned by callers and (b) answered after a period of (i) 15, (ii) 30 and (iii) 45 minutes in the latest year for which data are available.


Answered by
David Gauke Portrait
David Gauke
This question was answered on 6th July 2015

In December 2014, HMRC introduced a new telephony system and the data is not held in the format requested.

HMRC publish their performance data on a quarterly basis on Gov.UK.

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