Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) reduce the amount of manual processing on paper it carries out and (b) make those processes digital.

The Department is continually looking for opportunities to reduce the amount of manual processing with paper. As well as wider strategic digital transformation programmes such as our Health Transformation Programme, we also undertake more tactical activities introducing customer portals and the introduction of Robotic Process Automation. For local printing in isolation, we run a “Transforming Print, Paper and Post” programme identifying opportunities for colleagues to avoid printing within our offices.