Govia Thameslink Railway: Standards

(asked on 15th November 2016) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what the actual percentage level of cancellations was compared to the default percentage threshold cancellation level for the Govia Thameslink Railway (GTR) franchise, as amended by the GTR remedial plan, for each monthly period since the beginning of 2016.


Answered by
Paul Maynard Portrait
Paul Maynard
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 18th November 2016

The performance benchmarks are calculated as a percentage on a moving annual average basis. This is to ensure that an operator’s performance is measured over the long term and not impacted by short term issues. Therefore a comparison of the number of cancellations for each period against a percentage-based annual benchmark is misleading.

We have attached the latest position against the Remedial Plan benchmarks in the table below. Cancellations are in excess of default levels. GTR has submitted a force majeure claim for official and unofficial industrial action undertaken by drivers and conductors on Southern services. The outcome of our assessment of their force majeure claim will determine GTR's performance level.

Railway period

Period dates

Actual (%)

Default (%)

2015/16_P10

13 Dec to 09 Jan 2016

1.80

2.71

2015/16_P11

10 Jan to 06 Feb 2016

1.84

2.70

2015/16_P12

07 Feb to 05 Mar 2016

1.91

2.71

2015/16_P13

06 Mar to 31 Mar 2016

1.95

2.71

2016/17_P01

01 Apr to 30 Apr 2016

1.98

2.73

2016/17_P02

01 May to 28 May 2016

2.21

2.73

2016/17_P03

29 May to 25 Jun 2016

2.84

2.73

2016/17_P04

26 Jun to 23 Jul 2016

3.44

2.75

2016/17_P05

24 Jul to 20 Aug 2016

4.15

2.75

2016/17_P06

21 Aug to 17 Sep 2016

4.75

2.75

2016/17_P07

18 Sep to 15 Oct 2016

5.19

2.69

Reticulating Splines