Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department has taken to ensure that people may use the police 101 non-emergency call number free of charge.

From 1^st April 2020 no member of the public should have to pay for 101 non-emergency calls to the police.

Home Office has engaged with Vodafone, as the current supplier of the 101 service, since May 2019, following its decision to make calls to 101 free of charge.

The vast majority of people will be able to use the service free of charge. However, from 1 April to 1 July there remains a chance that users of small operators may be charged for using the 101 service. The Home Office has urged those providers to refund their customers.