Question to the Home Office:
To ask the Secretary of State for the Home Department, with reference to a procedural change in responses to MPs on constituency casework, what proportion of cases responded to by her Department were responded to via (a) phone call, (b) individual written response or (c) multiple enquiries within one response.
These measures are part of the Home Office’s MP Account Management team’s recovery plan, and we are currently tracking above forecast. Data showing the proportion of cases answered by each method is unavailable.