Housing Ombudsman Service: Complaints
(asked on 11th February 2020) - View Source
Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 8 October 2019 to Question 291215 on Housing Ombudsman Service: Complaints, what the average length of time taken was to determine complaints to the Housing Ombudsman Service for (a) July to September and (b) October to December 2019; and how many complaints were determined in each of those quarters.
This question was answered on 24th February 2020
The average time taken to determine complaints and the number of complaints determined by the Housing Ombudsman Service is set out below.
- July to September 2019: average time taken was 5.6 months and 576 determinations were issued.
- October to December 2019: average time taken was 5.4 months and 553 determinations were issued.