NHS: Drugs

(asked on 5th December 2023) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, with reference to the Answer of 26 June 2023 to Question 189330 on NHS: Drugs, how many and what proportion of complaints about homecare medicines services were (a) opened and (b) upheld in each of the last three years.


Answered by
Andrew Stephenson Portrait
Andrew Stephenson
Minister of State (Department of Health and Social Care)
This question was answered on 11th December 2023

Data on complaints open and upheld is collected by contracting authorities as part of the monthly key performance indicators (KPIs) they receive. Homecare providers also present this data to the National Homecare Medicines committee Supplier Engagement Sub-group during supplier engagement meetings. The data is not currently aggregated into a national figure. Work underway on KPI reporting means that such data is expected to be available from 2024.

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