Department for International Trade: Correspondence

(asked on 15th October 2021) - View Source

Question to the Department for International Trade:

To ask the Secretary of State for International Trade, what steps she is taking to improve her Department's response times to correspondence from members of the public.


Answered by
Penny Mordaunt Portrait
Penny Mordaunt
Lord President of the Council and Leader of the House of Commons
This question was answered on 25th October 2021

The Government recognises the importance of responding to members of the public in an effective and timely manner, and the Cabinet Office published an updated Guide to Handling Correspondence for government departments and agencies in July 2021.

The guidance reasserts the standards for handling correspondence, including a 20 working day deadline for departments to respond to members of the public, criteria outlining when a response to a member of the public is required, and when a piece of correspondence from a member of the public should be transferred to another department. Following publication of the updated guidance, all departments have been reminded that they must follow the processes outlined in the guidance.

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