Consumer Goods: Internet

(asked on 15th October 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to help ensure that people who buy goods via online marketplaces are afforded the same level of consumer protections as customers who buy goods in person on the high street.


Answered by
Paul Scully Portrait
Paul Scully
This question was answered on 20th October 2021

There is already robust legislation in place that protects consumers when purchasing goods and services online. The Consumer Rights Act 2015 sets out the rights consumers enjoy while shopping online and in store. Online consumers have additional rights over and above on-premises rights, and are able to cancel orders for any reason and seek a full refund.

The Department recently consulted on advancing online consumer rights in its “Reforming Competition and Consumer Policy” consultation. A copy of the consultation can be found at: https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy. The consultation closed on 1 October and the Department will publish a response in due course.

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