Hinduja Global Solutions: UK Trade with EU

(asked on 10th October 2022) - View Source

Question to the Department for International Trade:

To ask the Secretary of State for International Trade, what was the cost to the public purse of (a) payments to Hinduja Global Solutions Ltd. for the operation of her Department’s Export Support Service and (b) other costs associated with (i) the preparation of material for its knowledge bank, (ii) the promotion of the service to businesses and (iii) other work connected to the (A) establishment and (B) operation of the service between 1 April 2021 and 30 September 2022.


Answered by
Marcus Fysh Portrait
Marcus Fysh
This question was answered on 17th October 2022

The Export Support Service helpline was launched in October 2021. The preparation of material for its knowledge bank was carried out by DIT, and Hinduja Global Solutions Ltd (HGS UK) uploaded it to their system. The cost was included within the initial implementation period, with the total cost of implementation being £145,666. The total cost associated with the operation of the service in between October 2021 and 30 September 2022 was £1,002,158.

DIT delivered a single marketing campaign to promote the Export Support Service helpline and Digital Enquiry Service. Paid marketing activity ran from October 5th 2021 until March 31st 2022, and the total cost is £925,327.

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