Veterans UK: Telephone Services

(asked on 18th June 2020) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, pursuant to the Answer of 4 June 2020 to Question 51724 on the Veterans UK Helpline, how many cases have been logged by the Veterans UK Helpline service in each month since January 2019.


Answered by
Johnny Mercer Portrait
Johnny Mercer
Minister of State (Cabinet Office) (Minister for Veterans' Affairs)
This question was answered on 23rd June 2020

The Ministry of Defence's Veterans UK helpline is a telephony and email service providing veterans with help and assistance on a wide range of veterans' issues. The helpline does not log claims or cases but where necessary, queries are referred onto the most appropriate part of Veterans UK for resolution and reply. I refer the hon. Member to the answer I gave to her Question 59390 on 18 June 2020 which details the number of emails and calls per month from January 2019.

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