Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to ensure that the DVLA are returning personal identification items to their owner in a timely fashion.

Paper applications which include identification documents are taking longer to process as they must be dealt with in person. The Driver and Vehicle Licensing Agency (DVLA) has a reduced number of staff on-site to comply with social distancing requirements and ensure staff safety. Where possible, the DVLA is prioritising the return of identification documents that have been sent to them by customers.