Social Security Benefits: Staff

(asked on 1st July 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment she has made of the number of whether additional staff will be required to process social security cases once claimant conditionality is reintroduced, and if she will make a statement.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 6th July 2020

Jobcentres have remained open throughout, providing support to our most vulnerable customers. In line with the easing of restrictions in England, from 1st July, people will be able to make an appointment with their Work Coach if they can’t get the help they want online or over the phone. Work Coaches, as part of the individualised approach, will be calling all claimants to engage with them. We will continue to be align with current guidance from Scotland and Wales.

The Department is continually assessing the service being offered to customers and we continue to keep staff numbers under review as part of our response to the impact of COVID-19 on the labour market. We have already committed to increasing the number of Work Coaches and Case Managers and recruitment is already underway.

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