Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how much and what proportion of his Department's contact with people applying for child maintenance is by (a) telephone, (b) letter and (c) email.
In the quarter ending September 2023, 97% of child maintenance applications applied online and 3% applied over the telephone. During the course of an application the Child Maintenance Service will need to contact both parents, and this may take the form of inbound and outbound telephone calls, emails, letters, messages on their Child Maintenance Account or through live chat. We do not routinely track or measure the total number of contacts and contact type throughout the application process.