Department for Work and Pensions: Remote Working

(asked on 2nd November 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what proportion of staff in her Department are currently working from home on a full-time or part-time basis whose residence is in (a) England, (b) Scotland and (c) Wales.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 15th November 2021

The information requested is only available at a Great Britain level.

The proportion of DWP staff who are contractual home workers is 0.03%.

35.55% of staff work in customer facing front line roles which predominantly require staff to work in the office.

The remaining 64.42% of roles in the department can be performed on a hybrid basis, meaning they split their time between working in a workplace and at home. Employees in these roles have been returning to the office in a safe and considered way over the last few months. As part of this, every staff member is having a one-to-one conversation with their manager to discuss their return to the workplace.

DWP maintained its services throughout the pandemic; Jobcentres have remained open throughout the pandemic for anyone who needed face-to-face support and could not be helped in any other way, with DWP employees available on site to support the most vulnerable claimants. On 12 April 2021, Jobcentres in England and Wales returned to normal opening hours from 9am to 5pm, with Jobcentres in Scotland restarting the same face to face service from 26 April 2021.

Across all DWP offices, safety measures remain in place as per the relevant Government and devolved administration health and safety guidance, and whilst these measures are in place it is not possible to return to full office capacity.

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