Home Energy and Lifestyle Management: Green Deal Scheme

(asked on 13th December 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, how many Green Deal loan appeals in respect of HELMS her Department has received; and how many such appeals have been completed.


Answered by
Amanda Solloway Portrait
Amanda Solloway
Government Whip, Lord Commissioner of HM Treasury
This question was answered on 20th December 2023

The Department has received 348 complaints about Green Deal loans by the former Green Deal provider, Home Energy & Lifestyle Management Limited (HELMS). Intention Notices – setting out the Secretary of State’s proposed decision – have been issued in 214 cases and final decisions have been issued for 170 cases. One hundred HELMS cases are yet to pass through the intention notice stage. Following final decisions, a total of 21 decisions have been appealed to the First-tier Tribunal.

Under the Green Deal Framework Regulations, the Secretary of State has the power to cancel or reduce loans where there has been a breach of the relevant rules, and she is satisfied that the consumer has suffered, or is likely to suffer, a substantive loss.

Cancellation or reduction has been proposed in respect of 135 complaints about mis-selling by HELMS. There is no formal step under the Regulations of ‘accepting’ or ‘rejecting’ proposed sanctions, but affected parties may make representations in response to Intention Notices. A total of 58 have made representations in response to proposed decisions on HELMS mis-selling complaints.

A small number of complaints about mis-selling by HELMS have been withdrawn but we do not hold data on the reasons why (it is not always made evident by the complainant). We therefore do not hold data on numbers of complainants who have decided to accept offers from the Green Deal Finance Company instead of pursuing their complaint with the Department.

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