Driver and Vehicle Licensing Agency: Standards

(asked on 10th July 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether the DVLA is meeting its service standards for (a) driver services, (b) drivers medical services and (c) vehicle services.


Answered by
Rachel Maclean Portrait
Rachel Maclean
This question was answered on 15th July 2020

The Driver and Vehicle Licensing Agency (DVLA) has remained open throughout the pandemic and its online services have operated as normal.

The DVLA’s 6,000 staff are predominantly based in one office in Swansea and to adhere to social distancing requirements there is a greatly reduced number of staff on-site at any one time. As a result, there are delays in dealing with paper applications that have been posted to the DVLA as these have to be dealt with in person.

The DVLA is working to process applications across all its vehicles and drivers’ services as quickly as possible.

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